Our services

Strategic Planning

UniversusRE takes the lessons your team has learned outside Canada and maps them against the realities and unique characteristics of this market.

From there, we work with you to develop a strategic plan that will position your product for success in Canada.

Market Development and Sales

It’s our job to fill your prospect funnel and nurture those contacts through to conversion. This requires a combination of sheer effort, careful targeting, and a clear-eyed focus on the needs and business challenges of our prospects. When they win, you win. It’s our job to make that happen.

UniversusRE applies proven workflows and processes across all the products we bring to market, ensuring consistency in our prospecting, sales presentations and client discovery meetings.

We Speak French

One of the most challenging aspects of entering the Canadian market is the reality of two official languages. French is the mother tongue of approximately 7.2 million Canadians (20.6 per cent of the Canadian population, second to English at 56 per cent) according to the 2016 Canadian Census.

You cannot be successful if you can’t work in both languages. And we do. From sales and support to full translation of your materials, we have you covered.

Account Management

Once a client decides to purchase your software, the work really begins. From initial scoping meetings through to ongoing change management, we lay the groundwork for a successful onboarding and continued success.

Many software implementations fail not because it wasn’t the right solution for a client, but because the realities of habits, natural resistance to change and internal communication challenges hampered adoption. We know this terrain well, and know how to navigate it to achieve success for  our clients and your products.

User Support and Training

With extensive experience in user support and training in both English and French, UniversusRE does much more than sell your product. We make it stick.

Working with our agency partner, UniversusRE develops and delivers both remote and in-person training to drive uptake.

Help desk ticketing and responsive teams ensure users get fast answers to their inquiries. Tableau-based reporting provides software brands with detailed measures of user adoption and sustainment.

Getting your software sold isn’t enough. Turning users into advocates is the ultimate goal.

Marketing and Promotion

We bring your brand and your voice to the Canadian market, ensuring strict adherence to your brand guidelines and operating principles while adapting the messaging to suit a Canadian audience in English and French. Need other languages? No problem.

Ensuring brand consistency between our efforts as your reseller and your own marketing is crucial to building the value of your technology. Through our sister company Universus Media Group Inc. we have years of experience developing marketing communications for leading global brands.

Our agency partners can work to extend your existing marketing materials to Canada, or we can create entirely new programs for you. From video to digital marketing, print advertising to fully integrated media campaigns, we can ensure your leading technology is paired with innovative and effective marketing.